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Supporting Elderly Relatives at Risk of Coronavirus

Supporting Elderly Relatives at Risk of Coronavirus

Last updated: Monday 23 March 2020

Plans for “shielding” our elderly parents and relatives from COVID-19 (coronavirus) are now a reality as the initial 12 week quarantine period announced for the most vulnerable over 70s is well under way.

support for corona virus elderly

This is a short guide to some practical things you can do. We are focused on every day living for those at home. 

(In addition to the regularly updated general advice from The Government website there is updated specialist advice regarding people living in care homes and receiving care from a care agency/provider in their own home.)

Planning ahead with medication

If you don’t already know, make a list of the regular medication your parent takes.  Take advantage of the online prescription delivery services as getting the the GP in person is already difficult and is going to become more so.

The GP surgery should/will have an Electronic Prescription Service – so repeat prescriptions can be delivered to the pharmacy of choice without needing to go to the Doctor.  Your parent will need to register online for this service – from the GP website (or you can do it for them). Using this service prescriptions will need to be collected in person. 

Online prescription and delivery services are available through providers including Boots, The Co-op, and Pharmacy Online.  You can do this on behalf of your parents but will need the right information. For all NHS prescriptions this is free. At the moment, the delivery times are between 5-7 days if the prescription comes directly from the GP to one of these providers.

As direct access to the GP is going to become off limits for most people you should look at the NHS E-Consult service which is available through some surgeries.

In addition to prescribed medication stock up the first aid kit – paracetamol (if you can find any), plasters, antiseptic and anything else that gets regular use – eyedrops, cotton buds, incontinence pads etc.

You may find our more general guide – Planning Ahead/Preparing to care also useful at this time.

Getting in supplies

You may already have reviewed the staples in the cupboard/freezer and fridge – and we’re all stocking up – but please not enough to clear the shelves in the local supermarket. 

eating well during corona virus

There are options to ensure quarantine due to Coronavirus doesn’t mean spam fritters three times a day (although for some that might be reason enough to self-isolate).

Local shops seem to have better supplies of some things, as opposed to online/supermarkets. We all want our high streets to survive and thrive, so shop local if you can. Many are now delivering food. Look out locally.

In the weeks to come, combining a regular small shopping delivery with a doorstep chat will be reassuring for everyone.

Perhaps another relative, neighbour, cleaner or someone else locally can drop by on your behalf when you’re not able to. Assuming of course they are well, or at least 2m distance.

Viral Kindness is the brilliant postcard available to print off and distribute for those who want to support their local community. It’s a tickbox card for anyone needing support and is being posted/emailed by local people.

Neighbourhood groups – whatsapp, facebook etc – are springing up, along with eg Nextdoor.co.uk – so sign up – not just for your parents, but your own community too. It is going to be a massive team effort.

Shopping delivery services

Online delivery services are currently under enormous pressure, and most tonight are offline, regrouping. If you can log in we understand that new deliveries are only now being taken for APRIL. If you have an online delivery account, but your parent doesn’t, you may be able to add their address to your account if you live in the same delivery zone. Equally you could share deliveries with neighbours, both with your parents, and yourselves.

You may still find that loo paper and other high demand items are not available.  If you can set up a regular order now for the duration of this situation.  You can always cancel it. 

Other services you might want to consider: milk delivery from a local or national provider – some of whom also deliver groceries to the door. These are also experiencing high demand, with many offline to regroup. Don’t give up.

Meal delivery services

food delivery while quarantined for corona virus

If your parent needs meal services there may be local delivery options you can find (look through our local hubs – which may not be in your area – but give you some inspiration for a relevant local search).  

At the time of writing, the Govt and Local Authorities are working on plans to provide support for the most isolated, those with no local support.

Neighbourhood and local groups are already, or starting up a service akin to meals on wheels – the local church, the local pub, or local charities.

With the closure of pubs, bars and restaurants, many have been able to start offering takeaway/delivery services; these are either directly or through Uber, Deliveroo etc. There will also be local delivery solutions.

National providers such as Wiltshire Farm Foods, Oakhouse Foods, or retailers such as Cook might also be worth investigating – they too are experiencing high demand – so if you can even get on their website, booking well ahead of time would be an idea.

Neighbourhood and local groups are already starting up meals on wheels or meal delivery services, as well as just cooking and sharing meals with neighbours and friends. Hopefully they are connected to their neighbours, but you might also encourage them to get involved with www.nextdoor.co.uk – in addition to a 2m distance chat over the garden fence.

Keeping connected, busy, healthy and entertained

The reality of self-isolation for an elderly person who already lives alone is the primary concern.  Whilst in regular times they may not go out very often, the self-imposed exile or quarantine makes it something entirely more worrying.

Keeping connected during self-isolation

letter writing during corona virus

If at all possible you will need to combine the best of tech with human solutions.   Daily emails or actual hand-written letters – in a world where writing a letter seems to have all but disappeared – is such an easy way to connect and provide real pleasure.

If your parents have a computer or smartphone – set up (and maybe undertake a bit of training) Skype or WhatsApp – so you can have regular face to face chats. 

Perhaps you ‘ve got an old phone in a drawer, or a laptop that you don’t use too much anymore…….. now is the time to get them connected.

Agree specified times of day so that they can expect your call and get set up.   Encourage other members of the family or friends to do the same to mix it up a bit.

You could start to have open skype sessions – where it’s on the background – perhaps while you cook supper – try to create just general chit chat.

The Silver Line has an excellent weekly call service as does Age UK. You may also find other local befriending/buddy services that provide telephone calls.  We have also heard of knitting/craft circles by telephone. There is probably something for everyone somewhere! Befriending organisations such as Re-engage make it their business to provide friendship and support for elderly people.

Keeping healthy while self-isolating

Taking usual exercise may not be possible, but there are plenty of ways of keeping healthy; just walking round the garden every day is something.  Or perhaps indoor exercises for those without outdoor space.  The NHS for example has videos and exercise plans for a range of needs – from improving flexibility to general fitness.

The BBC have also announced regular older age fitness programmes. Worth the licence fee on its own.

Keeping elderly relatives busy at home

Self-isolation is no longer a potential luxury to catch up on boxsets and admin. Imposed quarantine possibly over weeks has turned it into something else entirely. 

It’s time to dust down the DVD collection, or perhaps a Netflix (other providers are available) subscription would be a welcome addition to the entertainment selection.

There is a Netflix “hack” – making subscriptions available to different households by using the same password……Perhaps now is the time to get familiar with podcasts, or audio books to open up some new options.

We are creating a whole suite of “Top Tens” on our website to help you and them to access a range of entertainment – from virtual museum tours, live cinema streaming, the best box sets etc. These will be updated regularly.

The world wide web of opportunity

The internet and smartphone would make a huge difference to your parents lives now if they have been reluctant to engage so far. Not just for staying in touch or upto speed on what’s happening.

As we all know, there is so much stuff on t’internet to keep people busy: from virtual museum tours to live streaming performances. From virtual choirs to health and fitness sessions – if it isn’t there yet, it will be in the coming weeks.

Other options might be researching the family tree, taking up a new hobby or learning a new skill – maybe a new language

new hobbies in self isolation for corona virus

Perhaps enrol on an online course with the University of the Third Age (U3A) – or maybe play – or even learn – Bridge or other card games online. 

For the academically inclined there is access to some of the best university courses here and overseas through organisations such as Mooc.org.

If it’s not possible to go online,  create a reading list and share books (either physical books or audio books) would help wile away the days.  How about starting a bookclub – or infact any kind of club – wine, music, food.

A therapeutic and useful project would be a veg patch either in the garden, or if mobility is limited – raised beds, containers/garden pots.

Cash and paying bills

You may need to put in place solutions for access to cash for your parents, or as cards are increasingly the only currency in shops, you might need to ensure that they have the right card.

Preventing scammers

Unfortunately we can expect a rise in scams – phone calls, emails and even, god forbid, doorknocking. In the current climate it is even more fine than normal for your parents to HANG UP THE PHONE; to not answer the door or to delete the email. At the very least they must NEVER give anyone (even someone who says they’re from the bank/building society) any details of bank accounts, passwords etc. NO-ONE. EVER. You can find lots of useful information about preventing scams here.

Updating information

These are just our initial thoughts to get a little bit ahead now.  Please share how you’re planning on supporting family members.  Join our forum, or email us at info@agespace.org. Or join our facebook group AgeSpace.org

We will be updating this article regularly so keep checking back for the latest tips and advice.

Useful links about coronavirus

NHS Coronavirus Information

Age UK Coronavirus Information

Government Guidance for Social/Community Care Settings


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Coronavirus Support Group

In light of the current situation with Coronavirus we’ve created a group for people supporting elderly relatives at risk of Coronavirus.

A chance to virtually meet others in the same position, ask questions and share your experience in these strange and uncertain times.

It’s going to be a big team effort to get through this.