Age Space Caregiver Forum

How are we going to manage when we can no longer "manage" the internet?

Asked by

My mother in law is 96+and has suddenly got very forgetful and confused . She embraced the internet ( shopping, banking , emails etc) when it arrived. She now cannot cope even with emails, and gets too confused to order from her supermarket without ending up with six loaves of bread and a lot of stuff she does not need. The problem is that for most of her needs “suppliers” will will only talk to her even though my husband has lasting power of attorney. The Bank is no problem as he was able to go with the documents and set himself up to manage her accounts and block her log in to keep her out of trouble. We recently tried to set up a milk and bread delivery to her doorstep – they would only talk to/email her in person, got no sense on the phone and when they emailed her for her details just got repeated requests for one pint and loaf of bread. We have had the same problem when we tried to get her onto a better tarif for electricity. I could go on but you have probably got the drift. Any advice most welcome.


  • My mother in law is 96+and has suddenly got very forgetful and confused . She embraced the internet ( shopping, banking , emails etc) when it arrived. She now cannot cope even with emails, and gets too confused to order from her supermarket without ending up with six loaves of bread and a lot of stuff she does not need. The problem is that for most of her needs “suppliers” will will only talk to her even though my husband has lasting power of attorney. The Bank is no problem as he was able to go with the documents and set himself up to manage her accounts and block her log in to keep her out of trouble. We recently tried to set up a milk and bread delivery to her doorstep – they would only talk to/email her in person, got no sense on the phone and when they emailed her for her details just got repeated requests for one pint and loaf of bread. We have had the same problem when we tried to get her onto a better tarif for electricity. I could go on but you have probably got the drift. Any advice most welcome.

    oh dear – this doesnt sound good. Can you get emails to her forwarded to you perhaps? Not the whole solution but might make some communication easier? Or cut out the computer/email system as much as possible and have only human contact through you/on the phone? Not easy. Good luck.

Viewing 2 posts - 1 through 2 (of 2 total)
Share your answer