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Lack of support from Social Services

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Hello,

My mother-in-law was admitted to the hospital with chest infection back in November. She became very frail and weak and cannot walk or eat by herself anymore. In order to be discharged from the hospital she had to go to the Care home first for a care assessment. 2 months later she got a space in a care home and it was agreed that it will be for 2 to 3 weeks to give social services time to assess her and provide us with the equipment that she needed to be able to live at home. Care package has been arranged already for her from our side. It has been now 3 months since she has been moved to the care home and we still didn’t receive the missing equipment (I.e. air mattress and bed sides). We keep ringing social services and asking for updates, timelines or if there are any problems but we do not get any answers. We feel so frustrated and exhausted by this situation and we don’t know where we can get help. And above all we know that my mother-in-law would like to go back home and she would be so much happier then. Does anyone can give an advise what we should do next? How can we escalate this issue within the NHS?

Thank you


  • Hello,

    My mother-in-law was admitted to the hospital with chest infection back in November. She became very frail and weak and cannot walk or eat by herself anymore. In order to be discharged from the hospital she had to go to the Care home first for a care assessment. 2 months later she got a space in a care home and it was agreed that it will be for 2 to 3 weeks to give social services time to assess her and provide us with the equipment that she needed to be able to live at home. Care package has been arranged already for her from our side. It has been now 3 months since she has been moved to the care home and we still didn’t receive the missing equipment (I.e. air mattress and bed sides). We keep ringing social services and asking for updates, timelines or if there are any problems but we do not get any answers. We feel so frustrated and exhausted by this situation and we don’t know where we can get help. And above all we know that my mother-in-law would like to go back home and she would be so much happier then. Does anyone can give an advise what we should do next? How can we escalate this issue within the NHS?

    Thank you

    Can the GP intervene with this at all or the community nurse if there is one? Or even the care home who must have links with social services. Depending where your Mother-in-Law lives – ie the local authority/social services – there must be a complaints procedure – although you’d hope you shouldnt have to do this.

    I experienced long delays over arranging appropriate care for my husband – unfortunately for him there was no residential care that could take him so he was delivered home and was stuck in bed for months without the necessary support. I tried ringing to complain but to no avail. However, when I wrote a strongly worded formal complaint copied to my MP things definitely started moving. It still took a long time to get the total package in place but at least the bed was delivered and he was enabled to get out of bed with a hoist (temporary until they could fit proper ones. I did have to get a solicitor involved but in fact most of the work was done by me – even letter writing – having the solicitor was enough for my local authority to take notice! The reality is that unless you kick up they won’t prioritize you because they are so stretched and seem to only notice the most desperate – imagine doing 24/7 hands on care with minimal help from my elderly mother who was already looking after my father suffering from dementia, and my teenage daughter who was taking her A levels at the time, and you may understand how desperate I became.

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