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NorseCare: taking care of care

27th September 2016

Here we profile NorseCare, Norfolk’s largest care home provider and one of our key partners

As Norfolk’s largest care home provider, NorseCare manages residential homes for older people and adults with physical disabilities, as well as providing care services in Housing with Care schemes across Norfolk.  It has a number of specialist dementia care homes and many of the homes and schemes have dedicated areas for people living with dementia.  All the care homes provide a homely residential setting.

In Housing with Care schemes NorseCare provides people with care and support when needed, along with the independence of living in their own flat under a tenancy agreement with a housing provider.  It has one specialist care home – at Bishop Herbert House in Norwich – which provides long term residential and respite services for adults with physical disabilities.

People come to live with NorseCare in many different ways.  It has a number of rooms available on a privately funded basis.  Others come to live with NorseCare following an assessment by an Adult Social Care Worker from Norfolk County Council, who can also help with funding questions.

For people living with Dementia, NorseCare focusses on delivering person centred care treating each person as an individual, supporting them to live a full and happy life.  The physical environments within the dementia care homes have been decorated and ‘enabled’ in accordance with the latest research principles and with the latest assistive technology.  All staff receive specialised training in dementia care, part of which is learning how to best respect a person’s personal history and life experiences  to create activities that are positive and meaningful for the person.  The continued involvement of family and friends adds to the specialist care of people living in the homes and schemes.

NorseCare also provides some specialist re-ablement services, to enable older people who are recovering from an illness to receive support and care to enable them to return home.  These services are provided in partnership with the National Health Service and in addition to trained care staff there is also input from health professionals such as occupational therapists and physiotherapists.

Finally, all the staff receive excellent training as NorseCare strives to support residents and tenants to maximise their independence.   Promoting a variety of social activities is very important together with providing a choice of menus which also takes into account specialist dietary requirements.  It believes in maximising opportunities to involve residents and tenants and this is supported by full involvement in meetings, quality audits and an annual forum for all residents and tenants.

Marketing Manager Richard Smith says: ‘At NorseCare, we are passionate about the care we provide to our residents and tenants.  We know that finding the right care provider for you or your loved one isn’t always straightforward, but we are here to help.  Our experienced and well-trained care staff will show you around, answer your questions, and help you come to the right decision.’

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