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SureSafeGO 24/7 Alarm Review

A wireless pendant that'll give you peace of mind night and day

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SureSafeGO Product Lineup

What he loved

- 24/7 Monitoring
- Speak through pendant
- GPS Tracking

Our Experience with the SureSafeGO

The SureSafeGO 24/7 Alarm is a mobile/wireless connected pendant with built-in GPS tracker and built-in fall detector.

By pressing the SOS button after a fall the wearer will be connected to the SureSafeGO 24/7 monitoring team. The built-in GPS will provide the location of the wearer, and assistance will be arranged, either contacting a pre-agreed family member or friend, or if necessary calling the emergency services.

The built-in fall detector is activated and contacts the 24/7 monitoring service if the wearer falls but is then unable to press the SOS button. Assistance will be directed to them based on their location provided by the built-in GPS.

There is also an option for the SureSafeGO to only be connected to up to 3 family members/friends who each receive a text/call who are then able to provide assistance directly. This model is called SureSafeGO Family Monitored.

The SureSafeGO 24/7 Alarm is excellent for an older person who lives alone and may be at risk from a fall. Its GPS-tracking and use of mobile telephone technology make it extremely helpful for people who still enjoy getting out and about, or those who wander.

  • SOS Button: Request help at the touch of a button.
  • GPS Tracking: Useful particularly when outside the home.
  • Mobile: The pendant can be used anywhere that there is mobile signal.
  • Fall-Detection Technology: The pendant can detect if the wearer has fallen over.
  • Water Resistant: Can be kept on in the shower - a common place for a fall to occur.
  • Talking Pendant: Speak directly through the pendant
  • Ready to Use: The pendant is ready to use straight out of the box.

  • Battery can last up to 7 days on standby
  • Comes with free docking station to charge the pendant
  • UK roaming SIM card included
  • Microphone and speaker built-in to pendant
  • Dimensions: 61 x 42 x 16mm
  • Weight: 35 grams

Hands on with the SureSafeGO 24/7 Alarm​

We have a panel of older people who review products featured on Age Space.  We asked Jimmy, 85, from Dorset, to review this product. He loves walking in the Purbeck hills, so he took it out with him on a walk to see how the product fared should he have a fall.

We asked Jimmy some questions about his experience with the SureSafeGO 24/7 Monitored Alarm. Click on each question to open the answer.

Q.

Was the pendant easy to set up?

A.

The pendant was easy to set up. You need to watch closely for the blue light to be on to show it is fully charged, and then the green light to flash that shows you have a mobile signal. Can be a bit difficult in bright light to see the lights. I also needed to complete some paperwork including my address, and contact details of people to be reached should I request help.

Q.

Was the pendant comfortable to wear?

A.

Very comfortable to wear.  Not heavy at all.

Q.

Was the GPS tracking effective?

A.

It was. The system updates itself so your position should be automatically clear to the response team. While speaking to the monitoring team, I asked them where I was. They were able to tell me my exact location using the GPS tracker.  This was very reassuring as I was 5 miles from home in a churchyard. 

Q.

Did the team respond quickly when you pressed the alarm?

A.

Initially you hear a pre-recorded message to say you are being connected.  I was connected within 30 seconds. They called me by my name which was very reassuring.  They were calm, kind and friendly.

Q.

Did the fall-detection technology work?

A.

Yes it did – although I was doing a “test fall” rather than a real life fall. However, I later took the pendant off and held it in my hand – within 1 minute the pendant was ringing . The monitoring team were calling me to see if I was alright because moving the pendant in to my hand had triggered the alarm.  This was also reassuring – because it confirmed that the monitoring service was alerted to a potential problem even though I had not pressed the alarm button.

Q.

Did the pendant make you feel safer?

A.

It’s a very impressive bit of kit.  I definitely felt safer – as did my family in the knowledge that should I be out and about on my own and have a fall, that I can call for help immediately.

Considerations

Pros

  • 24/7 monitoring by trained team available
  • Small and sleek pendant is comfortable to wear
  • Can speak directly through the pendant
  • GPS tracking as standard
  • Fully mobile
  • 2 monitoring options available
  • Built-in fall detection technology
  • Water-resistant

Cons

  • Only 1 wearing option
  • User needs to remember to charge the pendant (although the monitoring team will call you to remind you to charge it if it drops below 20%)
  • Not suitable if you have weak mobile signal inside your home

The Options Available for you to Buy

1. Buy the SureSafeGO Alarm 24/7 Monitored

The SureSafeGo Alarm 24/7 Monitored option provides 24/7 monitoring from SureSafe’s trained response team. The Response Team will receive a message if the SOS button is pressed, and they will speak to the user through the pendant in order to discern what is wrong and how they can help.

Speaking through the pendant to a member of the 24/7 Response Team reduces the time taken for an ambulance to be called if it is needed. 60% of the time there is a delay in getting medical help if a nominated family member is called instead first. The SureSafe response team is also available immediately to provide support to the wearer and have a normal, reassuring conversation with them.

The SureSafeGO Alarm with 24/7 Monitoring costs £149.95 + VAT, plus £18.99p/m for the SureSafe 24/7 monitoring service.

2. Buy the SureSafeGO Family Monitored

SureSafeGO PendantThe SureSafeGO Alarm Family Monitored option is not monitored by the SureSafe 24/7 Response team. Instead, when the button is pressed, it will activate a voice call as well as send the location of the wearer to 3 nominated contacts. The wearer can then speak to the nominated contacts and ask them to organise help if needs be. 

The SureSafeGo Alarm Family Monitored option allows you to receive a text whenever the wearer leaves a designated ‘safe zone’. If you want to know where the SureSafeGO is at any time, you can send it a text and it sends its location via text back to your phone. This option also gives you the ability to call the alarm user directly on the pendant, the pendant will ring and you can talk to them via the pendant.

The SureSafeGO Family Monitored pendant costs £149.95 + VAT.

A SureSafe Customer Review

"Outstanding! This is the kind of company that all businesses should strive to imitate. Their customer service and products are excellent and the peace of mind provided cannot be measured. I would have no hesitation in recommending them to anybody."

SureSafe Customer

Find out more!

Shop the SureSafeGO 24/7 Alarm or find out about other SureSafe Products on their featured page, including the SureSafe 24/7 Connect Alarm – which comes with 2 wearable devices!