Patient Transport services in Hertfordshire are provided by the East of England Ambulance Service. Patient transport services provide non-emergency travel to and from medical appointments for people unable to travel by any other means, perhaps due to frailty or difficulties with mobility. The service guarantees professional, flexible and comfortable care for older people.
Your relative’s eligibility for the East of England Ambulance Service’s Hertfordshire patient transport services will need to be assessed before travel can be booked. The conditions for eligibility are outlined below.
If they do not meet the criteria then you can also look into Community Transport Schemes in Hertfordshire, which provide transport to and from medical appointments for a low cost, often provided by volunteers.
- Eligibility for Patient Transport Services in Hertfordshire
- Booking Patient Transport Services Across Hertfordshire
Eligibility for Patient Transport Services in Hertfordshire
Eligibility for the East of England Ambulance Service’s patient transport services is set nationally. An individual in Hertfordshire is eligible for patient transport services if:
- The medical condition of the patient is such that they require the skills or support of PTS staff on or after the journey and where it would be detrimental to the patient’s condition or recovery if they were to travel by any other means.
- The patient’s medical condition impacts on their mobility to such an extent that they would be unable to access healthcare and it would be detrimental to the patient’s condition or recovery to travel by other means.
If you are unsure about whether or not your relative is eligible for the East of England patient transport services according to these criteria then you can contact the providers directly and discuss the condition of your relative on 0345 6051208. If you are interested in reading more about the criteria then you can find more information in this Department of Health guide.
Booking Patient Transport Services across Hertfordshire
There are a few things you need to hand in order to book patient transport from the East of England Ambulance Service. The first thing you will need is your relative’s NHS number, which is often on their appointment letter. You will also need details of the GP surgery that they are registered with, and of course the address from which they will need to be picked up.
The number for Hertfordshire patients to call and book non-emergency transport is 0345 6051208. Their call centre is open 8am to 6pm every day.