Norwich Airport is the most convenient place for many people in Norfolk to catch a flight abroad for some time to get away from it all. The airport has taken special measures to be accessible to anyone looking to travel away. Norwich Airport Accessibility Committee (NAAC) was created in November 2019 with the goal to improve the level of assistance received when at the airport, with the belief that creating a welcoming and accessible airport ensures passengers can travel with dignity, ease and respect.
Special Assistance at Norwich Airport
Norwich Airport is set up to provide all customers who need special assistance with the support they need from the moment they arrive at the airport, to when they leave after the return flight home – including during the flight.
For more specifics on what Special Assistance is available, including for those with reduced mobility and hidden disabilities, you can visit the airport’s dedicated website page below.
Booking Special Assistance
It is imperative that any special requirements are discussed and assistance is booked at least 48 hours in advance of your arrival at the airport. This is to ensure that the airport has prior knowledge of your requirements and making the journey as seamless as possible. You can do this from as early as your point of making travel arrangements and booking your holiday, through the airline or travel agent that you’ve booked with.
For any assistance you may need with this, contact Norwich Airport’s helpdesk on: 07833 403180.
If you are unable to pre-book assistance for any reason, you should make your way to one of the designated points located at the Special Assistance desk, check-in, car parks or departure gates and call the provided telephone number.
Accessibility at Norwich Airport
Assistance dogs that comply with the Pets Travel Scheme are permitted, so long as the airline is made aware at least 48 hours prior to travel. On arrival, you should visit the Special Assistance desk where staff will be able to help you.
There are fully equipped accessible toilets located throughout the terminal building. Duckboards are available in all accessible toilets for customers requiring them. The boards allow a more hygienic and convenient way to aid with the changing of clothes or medical equipment without contact with the flooring.
You can call the airport on 07833 403180 for any other specific enquiries about accessibility, or view more information here.
Sunflower Lanyard Scheme
Norwich Airport has worked closely with numerous local charities to help make air travel accessible to all and improve the Special Assistance Service offered at the airport. As part of this commitment, the airport has introduced the Sunflower Lanyard Scheme to support people with hidden disabilities. Wearing the Sunflower lanyard indicates to the airport staff that someone has a hidden disability, such as autism or deafness and may need some additional support.
Sunflower lanyards are available free of charge for passengers and any friends, family or colleagues travelling with them to wear as a discreet sign to airport staff that additional support may be required whilst travelling through the airport. The sunflower lanyards are available from the Special Assistance desk located just inside the terminal building.
For further information on the assistance available, you can call 07833 403180 or 01603 420672.
Disabled Parking at Norwich Airport
Disabled parking spaces are located in the short stay car park, which is located close to the passenger terminal. The airport advises that drivers collecting or dropping off a person with mobility problems should use the drop off zone located in the short stay car park.
If you require wheelchair assistance or help with your luggage from the disabled parking spaces, you should contact the airport on either 07833 403180 or 01603 420672.
If you require your blue badge whilst on your travels, Norwich Airport can provide you with a Blue Badge Temporary Proof Slip to leave in the window of your parked vehicle at the airport, on production of your blue badge.
Travel Insurance With Pre-Existing Medical Conditions
If you haven’t already, it is recommended to get travel insurance when travelling abroad. When travelling with a disability you will need to get travel insurance with a pre-existing medical condition. This ensures that you are covered effectively for any eventuality.