Telecare24 Pendant Plan

"Very efficient and lovely people were quick to respond"

Telecare24 Pendant Plan Reviewed by Roey

What she loved

- A breeze to set-up
- 24/7 monitoring team were super quick to respond
- Light and comfortable

Our Experience with the Telecare24 Pendant Plan

The Telecare24 pendant plan is designed simply and efficiently to make it as easy as possible for a person wearing it to get help quickly, should they need to. It’s small and light design mean that it is comfortable enough to be worn around the home, almost without thinking about it. 

In the box you will find the alarm itself, two straps for different wearing options (either as a pendant around the neck or on the wrist), the simple set-up guide, and a base unit. Set-up is super easy. Simply plug the base unit into a landline and mains plug, give the alarm a quick test that it’s working and you’re good to go!

The system isn’t complicated to use. Should your relative fall or find themselves in need of assistance, all they need to do it press the button on the pendant. The base unit then takes over, and after a brief period to make sure it isn’t a false alarm, it dials out to Telecare24’s TSA accredited monitoring team. Whatever the time of day someone will be on the other end of the line (in an average of 9 seconds) to ask if your relative needs help. The base unit has a very loud speaker and sensitive microphone so the pendant wearer can hear and speak to the responder up to 200m away or through thick walls. 

  • Alert Button: Access to trained, 24/7, help within an average response time of 9 seconds
  • Super long battery life: Up to 2 years and a replacement battery when it does run out 
  • Loud and Clear Base Unit speaker to hear responder up to 200m away
  • Waterproof: Wear it in the bath and/or shower where risk of falls is highest
  • Super easy set-up: Plug in, test and go!

  • Base unit, pendant, two wearing options, and set-up guide included in the box
  • Fully adjustable, comfortable lanyard
  • Clear diagrams to aid with set-up
  • Never recharge the pendant or base unit
  • Microphone & speaker built into the base unit
  • Pendant dimensions: 45 x 30 x 14mm
  • Pendant weight: 12grams
  • Plugs into landline and mains power

Roey's Experience: Hands on with the Telecare24 Pendant Plan

We have a panel of older people who review products featured on Age Space. We asked Roey, 89, from London, to review this product.

She ordered the Telecare24 Pendant, used it for a week and afterwards we asked her some questions based on her experience. Click on each question to open her answer.

Did the Telecare24 Pendant arrive quickly?

It did. It came the next day after I had returned my completed service agreement plan. All in one piece, nothing broken!

How did you find setting up the base unit and pendant?

I had no problem setting up the base unit. I have broadband so I couldn't just plug it directly into the landline socket, however the little set-up booklet comes with two very clear diagrams of what to do if you do and don't have broadband, which were easy to follow. They were such lovely diagrams I would even make them fill up the entire page, to make them a little bit bigger. Once the base unit is plugged in and switched on... that's it! I pressed the button on the pendant to run a test and it dialed the 24/7 monitoring team immediately. 

What happened when you pressed the SOS button on the pendant?

After pressing the button on the pendant, which I did from several different rooms in my flat, the base unit dialed the monitoring team. They answered really quickly every time. Wherever I was in the flat I could clearly hear the lady from the response team who asked if I was okay. 

What was the 24/7 monitoring team like to speak to?

Everytime I tested the call function on the device the person at the other end of the line was always friendly and easy to hear and understand. I even accidentally set the alarm off at 3am and the lady in the response team was happy to hear from me and even made a couple of jokes - most welcome after I had been stressing about setting it off! I never felt that I was bothering them and if I ever actually needed them I'd feel reassured they would be able to get me help.

Did you like the pendant design?

For the most part yes. I preferred wearing it with the lanyard, around my neck and quickly got used to it. I did prefer it when I had adjusted it to make it shorter as I found it swung around less. It is really light and for the most part I actually forgot I was wearing it! The only small annoyance was that after I'd worn it in the shower the strap holds water and needed drying - which I did by wrapping it around my towel rail! It dried quickly and was not enough of an annoyance to stop me wearing it.

How would you use the Telecare24 Pendant plan?

I'd wear it all the time but especially in those 'danger times'. So I would certainly wear it in the bathroom when taking a shower or bath - if only to avoid an awkward encounter with my keyholder should I ever slip! For the same reason I think I'd wear it in bed - in case I needed to get up in the night. Never more at risk of a fall when I'm a little bleary eyed in the early hours and I don't think I'd remember to put it on if I left it on my bedside table. 

Overall what do you think of the Telecare24 Pendant Plan?

Overall I'm very impressed. The set-up is super simple, the pendant is light and comfortable, and the response team were lovely, quick and efficient. I am actually going to get the Telecare24 pendant plan for myself as I know that my family would feel reassured if I had and wore one.



  • Small, light, and comfortable pendant
  • 2 wearing options: around the neck or wrist
  • SOS button directly calls trained 24/7 monitoring team
  • Average response time of 9 seconds
  • Talk to response team through base unit
  • Pendant works from up to 200m away
  • Loudspeaker and sensitive microphone enable you to communicate with responder from other rooms
  • Easy to set up with very clear instructions
  • Waterproof - wear it in the bath or shower
  • No need to charge it - wear it all the time
  • Battery back-up so will work even in case of powercut


  • Basic pendant does not include fall detection - fall detection package available
  • Only for use at home and in the garden (not mobile)
  • Equipment is rented (you have to give it back if you don't wish to continue the subscription), but this does keep the price down

It just works. Simple and efficient. With lovely people always on the other line

Telecare24 Pendant Plan Review - pressing the pendant

How to buy the Telecare24 Pendant Plan

Included in the price of the Telecare24 Pendant plan is rental of one pendant and base unit and monthly subscription to the 24/7 monitoring service. There are two ways to pay for the plan, either once every three months or pay for 12 months at once, which works out cheaper. For both options there is a one time set-up fee of £45. 

Telecare24’s personal alarms are also eligible for VAT exemption, which means you don’t need to pay VAT if the person you’re buying for has a disability or long-term medical condition. They say that 95% of their customers don’t need to pay VAT. 

Prices start at £9 / month when you pay annually and includes 4 months free, or £13.99 / month when you pay monthly.

Age Space users can also get £10 off by using our special discount code, agespace10.

Looking for Fall Detection or GPS Tracking?

The basic pendant talked about in our review does not include fall detection or GPS tracking as standard. However, Telecare24 does also sell personal alarms with these upgraded features, should you think your relative would benefit from them.

Compare more personal alarms on Telecare24 

A Telecare24 review from Trustpilot

"Very helpful when requesting help over the phone to find the right equipment for my Mum. Kit itself came quickly and very easy to set up. Did a test call and very impressed with how loud and clear it is. Really lovely call centre chap who spoke to us was clear and helpful and made Mum feel much happier with using it. Really put our minds at rest that Mum will get help if needed when we aren’t there."

Find out more!

Shop the Telecare24 Pendant Plan or find out more about the company on our Telecare24 Hub Page