A care needs assessment is a method used by the council to work out what help and support an individual needs, in order to direct them to the most appropriate services. You can look at our national guide to Care Needs Assessments to find out more information.
On this page, Age Space has put together a guide to take you through everything you need to know about arranging a care needs assessment in Kent.
How To Apply For a Care Needs Assessment With Your Local Authority in Kent
Kent
Kent County Council are responsible for providing care needs assessments in Kent. Somebody is likely to be eligible for care and support from the council if they struggle with any combination of certain things that significantly affect wellbeing. These may include:
- washing themself
- getting dressed
- keeping their home safe to live in
For more information regarding eligibility and what to expect from a care needs assessment in Kent, you can visit the Kent County Council’s website, or get in touch using the details provided below.
- Telephone: 03000 41 61 61
- Email: [email protected]
- Visit Website
Medway
In Medway, you will need to contact Medway Council in order to arrange a care needs assessment. The council has a specific document for you to download that details eligibility criteria for adult social care and support.
You can find more information eligibility and what you can expect from a care needs assessment in Medway through the council’s website, or by getting in touch using the details provided below.
- Telephone: 01634 334 466
- Email: [email protected]
- Visit Website
What To Do if You're Not Happy With The Outcome of the Assessment
Kent
If you are unhappy with the outcome of your relative’s assessment in Kent, you have the right to make a complaint to Kent County Council. Kent County Council make it clear on their website that people will not be disadvantaged in any way by making a complaint or comment.
There are a range of ways that you can get in contact in with the Kent County Council Complaints Team in order to make a complaint about Adult Social Services:
- Complaints Form
- Email: [email protected]
- Telephone: 03000 41 04 10
- Write to: Customer Care and Complaints Team, 3rd floor Invicta House, County Road, Maidstone, ME14 1XX
- Visit Website
Medway
If you are unhappy with the outcome of your relative’s assessment in Medway, you can complain to Medway Council. Medway Council make it clear on their website that people will not be disadvantaged in any way by making a complaint or comment.
There are several ways that you can get in touch with the Medway Social Care Complaints Team in order to make a complaint about Adult Social Services:
- Telephone: 01634 333 333
- Write to: Customer Relations Team, Medway Council, Gun Wharf, Dock Road, Chatham, Kent, ME4 4TR
- Visit Website
