How to Book a Care Needs Assessment in Kent

How to Book a Care Needs Assessment in Kent

A care needs assessment is a means of working out what help and support a person needs, in order to direct them to the most appropriate services. You can look at our national page on Care Assessments to find out more.

Below, we will guide you through everything you need to know in order to organise a care needs assessment for somebody living in Kent.

How To Apply For a Care Needs Assessment With Your Local Authority in Kent

Kent

Kent County Council are responsible for providing care needs assessments in Kent. For more information about eligibility, and what to expect from an assessment, you can visit the KCC website.

Care needs assessment in Kent

In order to organise a care needs assessment, you need to contact the Kent County Council social services team. Their details are below.

Telephone: 03000 41 61 61
Email: social.services@kent.gov.uk

Medway

In Medway, you need to contact Medway Council in order to organise a care needs assessment. The contact details for Medway social services team are below, and you can visit the MC website for more information about organising an assessment:

Telephone: 01634 334 466
Email: ss.accessandinfo@medway.gov.uk 

What To Do if You’re Not Happy With The Outcome of the Assessment

Care neeeds assessment admin Kent

Kent

If you are unhappy with the outcome of your relative’s assessment, you have the right to make a complaint to Kent County Council. Kent County Council make it clear on their website that people will not be disadvantaged in any way by making a complaint or comment. 

There are a range of ways in which to get in contact in with the Kent County Council Customer Care and Complaints Team in order to make a complaint about Adult Social Services:

  • Website
  • Email: customercarecomplaintsadults@kent.gov.uk
  • Telephone: 03000 41 04 10
  • Write to: Customer Care and Complaints Team, 3rd floor Invicta House, County Road, Maidstone ME14 1XX

Medway

If you are unhappy with the outcome of your relative’s assessment, you can complain to Medway Council. Medway Council make it clear on their website that people will not be disadvantaged in any way by making a complaint or comment. 

There are a range of ways in which to get in contact in with the Medway Social Care Complaints Team in order to make a complaint about Adult Social Services:

  • Email: sccm@medway.gov.uk
  • Phone: 01634 333 036
  • Write to: Social Care Complaints Manager, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

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