Care Services for People with Dementia in Suffolk

Care Services for People with Dementia in Suffolk

There are over 12,000 people living with dementia in Suffolk – a figure that is only expected to rise in the coming years as Suffolk welcomes more elderly into the county. With this in mind, Suffolk healthcare has an extensive range of dementia services in place to help those living with the disease.

Age Space has compiled all the Suffolk dementia services that are available in one place for you here.

We also have a guide on Dementia Friendly Initiatives in Suffolk.

NHS Services for People with Dementia in Suffolk

Dementia Care Service overview in Suffolk

Age Space has broken down how Suffolk divides their NHS and healthcare services at Elderly Care in Suffolk. Some services that support individuals and their families through a dementia assessment and following treatment options are Suffolk-wide, while others are divided to cover East and West Suffolk.


Dementia and Intensive Support Team (DIST)

DIST exists to stop those with (or who are expected to have) dementia from inappropriately being admitted to hospital in the event of a carer breakdown.

They recommend that referrals go through a GP first so that they can assess whether hospital admission is truly the right move

Visit The Website for more information and contact details for the service.

East Suffolk:
  • Telephone: 0300 790 0371
West Suffolk:
  • Telephone: 01284 733260

Flexible Dementia Service (FDS)

The FDS is a service that enables people with dementia in a crisis or rapidly deteriorating situation to remain living independently at home. They focus on reablement, helping those with dementia to deal with and avoid social isolation, mental health deterioration, financial abuse and more.

The FDS operates in close association to assessment teams, the NHS, and Suffolk County Council.

East Suffolk

Home Support Matters operates this service.

Home Support Matters Website
Ipswich: 0344 800 8002
Beccles : 0344 800 8001

West Suffolk

In West Suffolk this service is operated by Care UK healthcare – who will respond after a referral from a GP. You can contact Suffolk County Council for more details about the service

Suffolk First : 0345 606 6167

Dementia Together

Dementia Together logo

Dementia Together is now managed by Sue Ryder Care. Dementia Together provides practical information and support for people who are curious, concerned or living with dementia, their carers and healthcare professionals in Suffolk. They support each person as an individual and aim to enable and empower people affected by memory worries or dementia to make their own choices, feel in control of their lives and live well with dementia.

The service offers a single point of contact for dementia-related information and support, so that you only have to tell your story once, no matter what stage of the illness you’re at when you need help or information. Dementia Together will listen to you, answer your questions and provide you with information tailored to your needs, either on the telephone or through a home visit. Depending on your needs, a Helpline Operator or Dementia Navigator can also tell you about local services and sources of help, such as support groups, or refer you to an organisation that can help you.

They provide support for people who are:

  • With or without a formal diagnosis of dementia
  • At any stage of the illness
  • Caring for or supporting someone with dementia
  • Worried about symptoms, either for themselves or someone else

Whatever stage you’re at with dementia, Dementia Together can support your needs, offer advice, or just be a listening ear.

They have an excellent search directory for dementia services on their website. You can also call their helpline for more information.

Free Helpline: 08081 688 000
(Monday to Friday: 9am – 6pm; Weekends and Bank Holidays: 10am – 4pm)
Dementia Together Website

The Herbert Protocol

The ‘Herbert Protocol‘ is a form to fill out with information about the person your care for that has dementia. People with dementia are prone to wandering off and so having a form you can give to the police or neighbours on hand can be very useful.

East Suffolk

Dementia rehabilitation and assessment

Community Memory Assessment Service (CMAS)

If your parent has had memory or cognition problems for at least 6 months (and fulfills the other referral requirements), their GP will refer them to CMAS. CMAS will take over the assessment process and can also help provide information and support to carers.

Once the assessment process is complete CMAS can signpost to relevant services to help with ongoing management and treatment of the dementia, including the Sue Ryder-run ‘Dementia Together’ and Suffolk Family Carers – for carer assessments and additional support.

Visit The CMAS Website for more information, referral requirements and contact details

West Suffolk

Memory Access Team

Assessments are completed through the Memory Access Team at West Suffolk Hospital. Their goal is to provide a diagnosis of dementia as quickly as possible so that health and care decisions can be made in as much time as possible. Referrals are only made through a GP.

Telephone: 0300 123 1334

Reminiscence Interactive Therapy Activities (RITA)

As 1 in 4 patients in West Suffolk Hospital have some form of dementia, the hospital has activities to help jog memories and help improve patients’ time in the hospital with archived photos, music, and video to explore.

Carer’s Pack

You can get one of these packs from West Suffolk Hospital which includes a carers badge, information about support available, parking and refreshment concessions and more.

West Suffolk Hospital also provides an overview of NHS Dementia Services in West Suffolk with relevant contact details.

Local Charities Supporting People with Dementia in Suffolk

John’s Campaign

Old men playing dementia in a dementia care home or day care centre

Promoted by both major Suffolk Hospitals, John’s Campaign supports carers of those with dementia, helping them to stay with the person they care for while they’re in hospital.

Find out more

Dementia Socialise

Based in Bury St Edmunds, Dementia Socialise is an activities club and café for those with, and caring for people with, dementia. The club takes place in Ixworth Court Dementia Care Home and takes place in the afternoons on different days. Contact them to find out about the next date and time for the Dementia Socialise club.

Telephone: 01359 231188

Dementia rehabilitation for the elderly in Suffolk - Dementia Care Services

Alzheimer’s Society

The Alzheimer’s Society operates a one-to-one support service for people with dementia, their carers and their families. This service can be provided differently based on personal circumstance to include by phone, email, or face-to-face at their hub in Bury St Edmunds.

Telephone: 01284 766433
Alzheimer’s Society Website

Visit Age Spaces’ guide for more information on Dementia Friendly Services and Initiatives.

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