Patient Transport services offer specialist transportation for elderly people who require support in getting to and from their non-emergency healthcare appointments. In Essex, the NHS commission two organisations to provide patient transport services:
- East of England Ambulance Service (EEAST) in North-East, West and South Essex
- Thames Ambulance Services Limited (TASL) in mid-Essex and Basildon.
You will not always have to book your own transport – in many cases, your relative’s GP or a hospital will do it on their behalf.
As well as these NHS-commissioned services, there are also Community Transport Schemes in Essex that are able to help elderly people get to and from their medical appointments.
Eligibility for Patient Transport Services in Essex
Eligibility for patient transport services is set nationally, and is as follows. An individual is eligible for patient transport services if:
- The medical condition of the patient is such that they require the skills or support of PTS staff on or after the journey and where it would be detrimental to the patient’s condition or recovery if they were to travel by any other means.
- The patient’s medical condition impacts on their mobility to such an extent that they would be unable to access healthcare and it would be detrimental to the patient’s condition or recovery to travel by other means.
If you are unsure about whether or not your eligible meets the criteria for these patient transport services then you can contact the providers directly and talk through the condition of your relative. For more detailed information about patient transport eligibility you can read this document from The Department of Health.
Booking Patient Transport Services across Essex
East of England Ambulance Service
There are a few things you need to hand in order to book patient transport from the East of England Ambulance Service. The first thing you will need is your relative’s NHS number, which is often on their’s appointment letter. You will also need details of your relative’s GP surgery and the address from which they need to be picked up.
You can use the Essex contact details for East of England Ambulance Service below to discuss the eligibility of your relative with a member of their team, as well as to book transport.
North East Essex: 0300 0134995
South Essex: 0300 0134997
West Essex: 0300 1232295
Thames Ambulance Service Limited
Thames Ambulance Service Limited offer a phone-assessment of your relative’s eligibility before you make your booking. In order to carry out the assessment they will need you to have your relative’s NHS number and details of the appointment which they need help getting to and from. You can use the contact details below to book the phone-assessment, and make your booking.
Basildon: 01268 512005
Mid Essex: 0808 169 9614