Patient Transport Services offer specialist transportation for elderly people who require support in getting to and from their non-emergency healthcare appointments. In Essex, the NHS commission two organisations to provide patient transport services:
You will not always have to book your own transport – in many cases, your relative’s GP or a hospital will do it on their behalf.
As well as these NHS-commissioned services, there are also Community Transport Schemes in Essex that are able to help elderly people get to and from their medical appointments.
Eligibility for Patient Transport Services in Essex
There are multiple reasons that somebody could be eligible for Patient Transport Services, which we have summarised below. You can read up on full eligibility criteria through the National Guidelines laid out by the NHS.
- They have a medical need for transport, such as requiring specialised equipment during a journey or need to be closely monitored.
- They have a cognitive or sensory impairment requiring the oversight of a member of specialist or non-specialist patient transport staff or a suitably trained driver.
- They have a significant mobility need that means they are unable to make their own way with relatives/friends and/or escorts/carers whether by private transport (including a specially adapted vehicle if appropriate for the journey), public transport or a taxi.
- They are travelling to or returning from in-centre haemodialysis, in which case specialist transport, non-specialist transport or upfront/reimbursement costs for private travel will be made available. This will be following a shared decisionmaking process to consider the appropriate requirements for the patient.
- They have wider mobility or medical needs that have resulted in treatment or discharge being missed or severely delayed.
Booking Patient Transport Services across Essex
East of England Ambulance Service
There are a few things you need to hand in order to book patient transport from the East of England Ambulance Service yourself. The first thing you will need is your relative’s NHS number, which is often on their appointment letter. You will also need details of your relative’s GP surgery and the address from which they need to be picked up.
You can use the Essex contact details for East of England Ambulance Service below to discuss the eligibility of your relative with a member of their team, as well as to book transport.
- North East Essex: 0300 0134995
- West Essex: 0300 1232295
Health Transportation Group UK
Health Transportation Group UK offer a phone-assessment of your relative’s eligibility before you make your booking. In order to carry out the assessment, they will need you to have your relative’s NHS number and details of the appointment which they need help getting to and from. You can use the contact details below to book the phone-assessment, and make your booking.
- Mid & South Essex: 0808 169 9614