Community Transport Schemes in Norfolk for the Elderly

Community Transport Schemes in Norfolk for the Elderly

Older people who are unable to access or use public transport can make use of Community Transport Schemes in Norfolk. These are particularly useful if your elderly relative needs to make a journey that isn’t eligible for Norfolk patient transport services.

Community Transport Schemes in Sussex

Age Space has compiled a list of the Dial-a-Ride schemes available across Norfolk, that you can find below. These are largely run as a membership scheme and charge a small fee per journey, comparable to a bus fare.

Dial-a-Ride Services in Norfolk

Dial-a-Ride services are timetabled journeys that can be booked in advance to be picked up from your door! They will transport passengers between towns, villages, day care centres, GPs, hospitals and more. There will usually be a membership sign up fee for these schemes, followed by a small fare per journey.

DIal-a-Ride - Community Transport Schemes in Sussex

You can find a service local to you below:


Transport Plus

Norfolk County Council’s community transport service helps eligible adults get to essential health, social and wellbeing services. The team is made up of volunteer car drivers that will pick you up at your house, or the nearest safe place, and provide a door-to-door service.

Please note: they are unfortunately unable to take anybody who requires a wheelchair.

To book, you will need to call them with at least three working days notice before your journey, up to a maximum of two weeks in advance. There is a charge of 45p per mile and you will be required to pay the cost of the journey in cash directly to the driver on the day of travel. For more details on the service and eligibility, you can visit the website or get in touch with them through the details below. 

Great Yarmouth

Centre 81

Centre 81 door-to-door community transport service is available to anyone in the borough of Great Yarmouth that struggles with using buses and taxis. Their fleet of 9 accessible minibuses have secure anchor points for wheelchairs, tail lifts for access and friendly, helpful drivers. It’s an affordable service that can be used for practically anything – from getting to medical appointments and the bank to going shopping and visiting friends.

In order to access the service, you will need to become a member, which costs £25 per year. Journeys will then cost a little extra, but significantly less than what a taxi would charge. You can find their membership application form here.

For more details on eligibility and the membership scheme, you can visit the website or get in touch using the details provided below.

  • Address: Centre 81, Yare House, Morton Peto Road, Great Yarmouth, NR31 0LT
  • Telephone: 01493 332253
  • Visit Website

North Norfolk

North Norfolk Community Transport

North Norfolk Community Transport is a registered charity and can support anyone in North Norfolk who is without their own transport and unable to use public transport, either because of ill health, disability or because there is no service meeting their needs. In North Norfolk there are some areas with no public transport service at all. Their services are available to people of any age, but specifically aimed at over 65s who would be unable to access their local community and services otherwise.

Using the service requires a membership that costs a minimum donation of £10 per year. You can register over the phone by calling 01692 500840. Bookings can be taken up until 2pm on the day before you travel.

For more details on the service, you can visit the website or get in touch with North Norfolk Community Transport through the details below.


Norwich Door to Door

Norwich Door to Door is a community transport scheme set up for residents of Norwich and the surrounding suburbs with limited mobility. They have a friendly and qualified team of drivers and passenger assistants to operate 12 fully accessible minibuses to ensure travel is comfortable and safe. You are able to use the service to access appointments, clubs, day centres, shops or even visits to friends and family on weekdays.

To become a passenger, you can call them or complete the passenger registration form. They will then have a team visit to assess your needs and find out what they can do to help you. Signing up will include a one off charge of £25 and extra, small fares can be paid when you travel or invoiced monthly.

For more details on the service you can visit the website or get in touch using the details below.

South Norfolk

BACT Community Transport

BACT Community Transport operates in South Norfolk and Suffolk to provide transport facilities to local residents. To use the service, you will need to register as a member at a cost of £18. You can call them to sign up.

Journeys operate between 9:00am and 4:00pm and can be booked seven days in advance on a first come first served basis. You must book with at least 24 hours notice. Visit the website or get in touch using the details below for more information.

West Norfolk

West Norfolk Community Transport Project

West Norfolk Community Transport Project provides weekly routes from villages into local towns on set days and offer a door to door service. All drivers are specifically trained to offer you a safe and comfortable journey, regardless of individual needs. They will even help you carry your shopping! If required, they can drop you off at their Shopmobility office for you to access the town centre on a mobility scooter.

Most routes start at 9.30 and collect people from their door along the route, with a return at 1:00pm/ For more information, you can visit the website or get in touch with them using the details below.

Shop-Mobility Schemes in Norfolk

Shopmobility Schemes offer mobility options like manual wheelchairs or powered scooters for people to borrow who may need assistance visiting town centres and shopping centres. Some schemes require an annual fee, with booking done in advance as vehicles are limited.

Shopmobility Schemes in Sussex

King's Lynn

  • Address: West Norfolk Community Transport Unit 7 & 8, Merchants Close, King’s Lynn, Norfolk, PE30 4JX
  • Telephone: 01553 776971
  • Visit Website


  • Address: Chantry Place, St Stephens Street, Norwich, Norfolk, NR1 3SH
  • Telephone: 01603 365100
  • Visit Website

You can visit our pages on Suffolk and Cambridgeshire for details on their Shopmobility schemes, if you’re near to the border.