There are a range of community transport schemes and services for throughout Suffolk to help older people get out and about. If public transport seems a bit daunting and there isn’t a suitable taxi service, we have listed some great options to help get your elderly relative from A to B.
If you are looking for Patient Transport Services in Suffolk, follow this link.
- Dial-a-Ride Services in Suffolk
- Voluntary Car Share Schemes across Suffolk
- Suffolk Community Bus Transport
Dial-a-Ride Services in Suffolk for the Elderly
Go START Community Transport – Sudbury, Ipswich
GoStart has a fleet of accessible vehicles offering a low-cost, door-to-door transport service within a 8-mile radius of the centre of Sudbury. You will have to book up to 7-days in advance either by email or telephone.
Telephone: 01787 242116
Go START Website
Coastal Accessible Transport Service – Framlingham, Woodbridge
CATS operates a variety of services throughout the Woodbridge and Framlingham areas. Dial-A-Ride is available in Leiston, Saxmundham, Aldeburgh, Woodbridge and Felixstowe (FACTS) and is a door-to-door minibus service that acts as a replacement for public transport for those with impaired mobility, frailty or rural isolation.
You need to be a member to access this service (call to find out more). Community Car Service is a door-to-door service offered by volunteers using their own car to help people to where they need to go.
This service operates in Leiston, Framlingham, and Woodbridge and their surrounding villages and is costed at 45p/mile. Finally CATS operates a Bus Service allowing people to access Woodbridge, Saxmundham and Framlingham for connections to bus and train services.
For more information on all of the services listed contact their office:
Telephone: 01728 621210
Driving Miss Daisy – Ipswich, Newmarket
A national service that operates out of two hubs in Suffolk: Ipswich and Newmarket. Their drivers are first-aid trained and safety checked and can take your relative on any trips they may need, while also helping with shopping assistance or accompanying on outings. Journeys are costed on a trip-by-trip basis. Ring to book.
Newmarket: 07525 872936
Ipswich: 07743 812581
Out and About Private Hire – Felixstowe
Operating in Felixstowe, Out and About has wheelchair-accessible vehicles for journeys of all kinds, whether it be hospital/doctor appointments, a weekly shop or for longer journeys. It is a paid service. All their drivers are trained in first aid, dementia friendly, and DBS checked. Telephone in advance to book.
Telephone: 07421 774385
Voluntary Car Share Schemes Across Suffolk
Good Neighbour Schemes
Good Neighbour Network Schemes operate across the UK and extend well beyond just a community transport provider. Relying on volunteers in local communities, Good Neighbour schemes can help with any reasonable request from helping with shopping to just getting from A to B – the idea is for members within communities to help each other.
There are many hubs throughout Suffolk, not all of which can offer transport. However, as there are so many we recommend contacting the second nearest hub if your closest network is unable to help you with your transport needs. This is a free service but it is generally expected that the user reimburse the volunteer for any motoring costs.
You can find a list of Good Neighbour Networks on their website.
BACT Community Transport – Waveney
BACT is another service that works with volunteers to provide transport for people struggling with mobility and operates in the Waveney Area. In addition to a fare-per-ride they ask for a yearly registration cost of £15 to help cover the costs of the service. You can make an online request for transport or call for more information.
Telephone: 01986 896896
Community Bus Transport in Suffolk for the Elderly
Suffolk Connecting Communities
This is a Suffolk County Council run scheme with a goal to connect those without a suitable public transport connection to one, or in some cases all the way to their end destination. To keep costs to a minimum, volunteers can help people to medical appointments, to meet friends, or anywhere else the user might need to go. To book you can make a online journey request. Prices are costed based on average bus fare prices for a journey of equal distance in the area.
Find your local operator through the Connecting Communities Website.